Quote Originally Posted by Scratch View Post
I must not be a very good person because I have zero sympathy for this guy. Could United have handled it better? Absolutely, but they didn't really have that many options and I don't think that the way they chose to handle it was all that bad anyway.
To each their own, I guess. To me, if you pay for a seat on an airplane, you should get to keep it (I know thats pretty radical!)

And could United have handled it better? A better question is what could they have realistically done worse? IMO, they should have upped their offer until they got enough bites. If they reached their maximum, and still no takers then you pay for your employees to ride there on Greyhound or buy a ticket on another airlines. The police here look like absolute goons and united looks even sillier.

In an oligopoly, I cant say ill never use united again, but i will do my best not to.