Saw a few folks sharing horror stories over on the Cafe Rio thread, so I wanted to break this out and share our best customer service nightmares.
I mentioned this briefly over there, but one of my favorites is a trip I took through the taco bell drive thru. This was back in my single days when my friends and I had very little to do on weekends. We were watching sports one night, got hungry, decided to go to taco bell (not uncommon: our taco bell is notorious for horrendous service and we went there usually for a good laugh). We ordered. nothing major, just the usual stuff. There were probably five cars in front of us. After an hour and only a few of the cars moving forward, we got tired of waiting. The car in front of us was not happy at all. the driver kept banging on the window, to no avail. the little kids in back started throwing stuff at the window, again to no avail. The woman finally got out of the passenger seat, went inside the store and we could see her just ripping into these guys. Finally, she got back in the car and they just drove off with no food. We pulled up to the window and the worker just lit into me right away......."ARE YOU EVEN GOING TO GET YOUR FOOD, OR ARE YOU JUST GOING TO DRIVE AWAY? IM SICK OF THIS!!!!!!!!!!!"
Yeah, I just had to laugh. An hour and twenty minutes waiting, not only does he not apologize profusely, but he yells at me before I can even say anything at all?
So anyway, what are your best customer service experiences?